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Box Integration with Salesforce

  • May 23, 2025
  • 1 reply
  • 72 views
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Org ID - 00D750000008icB  - Box support granted.
Navigate to lightning,
On the App launcher, select Box settings -> Login as box user - > connect -> Authorize.
Go to Accounts, Open Account - https://imaginelearning--dev.sandbox.lightning.force.com/lightning/r/Account/0017500000IuqkbAAB/view 
Click on Send Box sign quick action on the top right corner.
On the document section, click on use file from box. Upload a pdf doc and select it.
Select a recipient, fill in email subject and click on send. 
Getting below error :
Error: Unable to create folder for Salesforce record 0017500000IuqkbAAB because: Unable to create root folder Accounts - Details: The folder was not found or has been deleted.

    1 reply

    Forum|alt.badge.img

    Hi Gokila V,

    Welcome to the Box Community! I’m happy to help.

    I went ahead and created an internal ticket for you to get this issue addressed. You should be receiving an email confirmation shortly.

    Please check your email for details and updates from our team.

    Best,

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