Hi, I signed up for my box account with my google account
I'm trying to access a file that has been shared to me to collaborate with. However because the collaboration requires a password, I'm experiencing an issue
When I try to set-up the password, it says that there's an error "There was a problem changing your password."
Is there any turn-arounds for this? Thank you
Hi there,
Welcome to the Box Community!
From what I can see on my end, the account has been deactivated. To continue with the assistance, I have created a ticket for you and kindly check your Inbox for updates.
Thanks!
Hi, I have exactly the same issue. Can you help me to set up a password in an account that was created using Google? When I try to set a password in https://app.box.com/account I get the "There was a problem changing your password." error as in the screenshot in https://support.box.com/hc/en-us/community/posts/13826416506131-Can-t-access-a-shared-folder-due-to-weak-password
Thanks
Hi 8540485167 may I please have your help with this too? I am experiencing the same problem when trying to create a password. Thanks!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
