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I have faced the issue described in this article. I deleted all uploaded files and emptied the trash. But there is no more space. Can you help me to free up space ?


https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Hi Mykola, 


Welcome to Box Community and glad to help!


Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.


In the future, if you experience incorrect storage, please let us know in this forum.


Thanks for posting!


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