I’ve been using Box drive in my mac for a while now but suddenly the box icons are missing (The blue cloud icon beside a file or folder and the orange syncing icon. )
Also, I no longer can see any options when I right-click a file or folder which earlier use to display additional Box functionality to copy or email shared links and to view the item on box. I tried updating, uninstalling, re-installing no luck - anyone faced this issue?
Hi Deepika,
Welcome to the Box Community!
If icon overlays and/or the context menu are not visible in Box Drive, please disable/re-enable Box Drive's Finder extension.
To do this, go to System Preferences > Extensions > Finder, then clear and check Box Finder Extension. Or, you can refresh by "force-quitting" Finder and then re-starting it.
Hope that helps!
I have the same issue - however this solution does not solve the issue on my iMac or MacbookPro (both 10.15.7). I am having a much larger issue - which is enormous cache files building up - i infer based on what I have available locally - but since I cannot tell what is or is not local/offline only it is difficult to stop. The bigger issue is why would the cache get so big to fill up my 1TB hard drive? What is the solution?
Clearing and checking my Box Edit Finder Extension and Box Sync Finder Extension solved my issue! Thank you!!
worked for me immediately. Thanks
"go to System Preferences > Extensions > Finder, then clear and check Box Finder Extension. Or, you can refresh by "force-quitting" Finder and then re-starting it."
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