My Box folder has disappeared after the last windows 11 update. I receive a message when windows log in. Something about fatal error message. I cannot uninstall the program from add& remove and the reinstallation does not take place.
Question
Box generates error message
Hi Colin,
Welcome to the Box Community, I'm happy to help!
Can you download and run this Microsoft fix tool to uninstall any traces of Box Drive from your computer and then reinstall it?
- Microsoft fix tool: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
Then download installer and install Box Drive following this article: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive
Let me know how it goes and if the issue persists!
Regards,
A solution to mitigate the problem:
Enable .NET Framework 3.5
https://docs.microsoft.com/en-us/windows/release-health/status-windows-11-21h2#2819msgdesc
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