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Box Ftp

  • May 22, 2025
  • 1 reply
  • 75 views
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Hello,

I am trying to use the ftp end-point provided by box to download some data and I am using filezilla based on the guide below:

https://support.box.com/hc/en-us/articles/360043697414-Using-Box-with-FTP-or-FTPS

Unfortunately, I am unable to connect to this end-point and the UI fails with this error:

Status:    Resolving address of ftp.box.com
Status:    Connecting to 107.152.26.220:990...
Status:    Connection established, initializing TLS...
Error:    GnuTLS error -54: Error in the pull function.
Error:    Could not connect to server
Status:    Waiting to retry...
Status:    Resolving address of ftp.box.com
Status:    Connecting to 107.152.26.220:990...
Status:    Connection established, initializing TLS...
Error:    GnuTLS error -54: Error in the pull function.
Error:    Could not connect to server

    1 reply

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    Hi Abhiram, 

    Welcome to the Box Community!

    Have you checked out this article on troubleshooting issue when using FTP with Box?: https://support.box.com/hc/en-us/articles/360044194853-I-m-Having-Trouble-Using-FTP-with-Box 
     
    This may be relevant to your problem with the next steps!
    If this did not help, I highly recommend reaching out to your internal helpdesk or IT department so they can further investigate, if need be, your IT team may submit a ticket to our support team on your behalf. 
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