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Question

Box freezing when uploading

  • May 23, 2025
  • 4 replies
  • 24 views
C
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This is happening to my iPhone and iPad as well as multiple co-workers.

Whenever we upload pictures to box it'll work for a bit and then freeze and the only way to get it to work again is to reset network settings. It only works for a little bit before freezing again. Obviously resetting the network settings every upload isn't ideal.

I see that there was an issue that was "resolved" on Jan 31st. Can I get some support on this?

Things we've tried:

1. Re-installing the app

2. Restarting the app

3. Different WIFIs and cellular data

    4 replies

    C
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    Hi there, 

    Welcome to the Box Community!

    For me to check, may I please have the following: 

    • Screen recording of what's happening on your end. 
    • Version of iOS in used
    • Error message if there

    May I also have the link where you see an issue occurred last January 31st? 

    Looking forward in assisting you. 

    C
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    Can't screen record because it's a company phone. Basically, what happens is that I upload a picture by selecting "Choose from Library" select a picture (I've tried with different pictures and different locations) and then the whole app freezes.

    The iOS version is 16.3

    No error message

    C
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    Also here's the link to the issue: Box Status - [Major] Customers are experiencing impact to Public API, Uploads, Downloads, and Metadata.

    C
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    And there was another one yesterday: Box Status - [Major] Issues with Uploads, Downloads, Box Notes, API and Logins

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