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Question

Box for TeamsV2 Only one tab not working

  • May 22, 2025
  • 1 reply
  • 20 views

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The Box Files tabs on multiple channels are working fine, but only one tab says "The Box app is still performing a one-time setup for the files tab, please wait a moment or two and try again!" I'm in trouble because it's still displayed

1 reply

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Hi Kiyoshi, 

Welcome to the Box Community, I'm happy to help!

This would be something our Product Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

Please check your email for details and updates.

Best Regards,