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Question

Box for Google Workspace Add-on

  • May 22, 2025
  • 2 replies
  • 7 views

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I can't sign in to the add-on.

I got this error message "Authorization is required to perform that action" from this url 

[personal information--redacted]

Can you help me?BOX1_zJc3Q3XQNh3L6fRpDmDy8A.png

2 replies

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Hi Alexander, 

Welcome to the Box Community, I'm happy to help!

The error you encounter appears to be happening on Google's side rather than Box. I would suggest contacting Google's support to help look into this and to troubleshoot the issue.

Thanks for reaching out and please let us know how else we can help!

Regards,


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It wasn't necessary to contact Google. I do not what happened but I can log in now.