Box folders synching to laptop but all folders are empty

All folders in Box.com online are marked sync. I tried unsync, then sync again, but it made no difference.

Hi Ross,

Welcome to Box Community and glad to help!

We strongly recommend switching to Box Drive. 

We firmly suggest for this change in your environment as Box Drive is the current Box desktop experience, does not require manual syncing (though this is available through the mark for offline option), and the issue you're experiencing is likely to be resolved straight away after installation. By installing Box Drive from this link Box Sync will be automatically uninstalled, and any files that had not synced up to Box will be preserved in your old Box Sync folder.

This article explains the difference between Sync and Drive: https://support.box.com/hc/en-us/articles/360043697354-Switching-from-Box-Sync-to-Box-Drive

This article goes into a little more detail about Box Drive and its basic functionality: https://support.box.com/hc/en-us/articles/360043697494

Hope it helps! 

Thanks Rona

Installed Box Drive and uninstalled Box Sync and it's working perfectly now.