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Question

Box Folder on Desktop Mac

  • May 22, 2025
  • 16 replies
  • 83 views
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I recently updated my Mac to Monetary and the folder that was on my desktop disappeared and I cannot figure out how to get it back. I uninstalled and reinstalled Box and that didn't do the trick. Can someone please help me?

    16 replies

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    Hi Peter, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
     
    Thanks for your patience!
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    I have the same issue.  I had to create a shortcut on the desktop, but it no longer has the drag and drop functionality I had before.  The previous blue Box folder on my desktop is gone.  I now have a Box Icon Shortcut.  Ugh.

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    I am having the same issue!

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    Same. Monterey 12.0.1 & Box drive version 2.24.198

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    I am having the same problem. Is there any update on this?

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    Same issues from others in the last few days - the previous blue Box folder on my desktop is gone since updating the OS - is there a resolution pending for this 

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    Same issue here

     

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    Same issue here.

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    same here!

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    Any update for when Box will work on current Mac's again, there was a workaround which involved disabling security FOR ALL APPS which obviously is a non-starter, but I'm wondering when it is planned to be fixed - having to use box via the web page, and not being able to use files offline is a pain !

    But then, I notice 362976492687 doesn't respond to any of the questions here, so I'm guessing these fora are just a place to make us feel like there is support :-(

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    same here! really a pity not to have Box mounted on Mac, cannot access/update files from terminal :-(

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    Come on Box...no response in over a month?! This is an essential part of my Box workflow.

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    There was just an update and the problem still persists. Is this ever going to be fixed?  

    May need to find a different service.  Very frustrating with both lack of fix and lack of response as to if it will ever be fixed.

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    Actually, I complained above, but with a colleague we found a link "ln -s" does the job
    "ln -s /Users/myname/Library/CloudStorage/Box-Box Box"
    and drag and drop of files works.

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    Having the same issue, BUT it started just before the update to Monterey.  

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    @FedericoZipoli, could you explain that fix a bit more? Or has anyone else found an update?

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