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Question

Box folder is missing in file explorer

  • May 22, 2025
  • 4 replies
  • 10 views
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Box folder is missing in file explorer, but it is there in online box. Please help!

    4 replies

    C
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    Hi Nitin, 

    Welcome to the Box Community!
     
    This would be something Product Support team would like to investigate and may require specific account information. I see that you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.
     
    Thanks for your patience and please comeback and let us know how it goes!
     
    Regards,

     

    C
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    Good morning,

     

    Is there already a solution for this? I have the same issue....

     

    Regards

    Klaas

    C
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    Hi,

     

    The issue was that if a file has (.) or dot on folder name it is considered a hidden file on windows. So basically you will need to rename the folder 

    C
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    I hope this help!

     

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