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BOX folder errors/cannot access BOX

  • May 23, 2025
  • 1 reply
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C
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I sent the log files but am unable to create a Support ticket. I need help with my BOX folder as I continually get error messages

    1 reply

    C
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    Hi Lesley, 

    Welcome to the Box Community, I'm happy to help!

    I'm sorry to hear that you are having issue accessing your Box Folders on your desktop.

    I checked your profile, and it looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box thus the option to submit a ticket is not available to you.

    Kindly reach out to your internal helpdesk or IT team for further assistance on looking into this.

    All the Best, 

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