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Question

Box fold issue

  • May 23, 2025
  • 1 reply
  • 16 views

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We lost a Box folder on the online option for box.. a member of the group can see it synced from her personal computer folder but when she goes to open it the 404 error pops up and no one else can find it on their Box

1 reply

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Hi Muhammed, 

Welcome to the Box Community, I'm happy to help!

This would be something our Product Support team would like to investigate with you and may require specific account information. 

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

Kindly check your email for details and updates.

All the Best,