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Question

box error cannot be used on win 10 home ?

  • May 5, 2025
  • 1 reply
  • 47 views

truong
Khi tôi mở ứng dụng Box, một bảng thông báo xuất hiện như hình minh họa và tôi không thể sử dụng được nữa.

 

1 reply

Jey Bueno Box
  • Community Manager
  • May 5, 2025

👋 Hi ​@truong, welcome to the Box Community! At the moment, we’re only able to provide support in English. Thank you.

 

Can you please try to download this older version of Box Drive?
👉 https://e3.boxcdn.net/desktop/releases/win/BoxDrive.msi

 
The problem seems to be that a dll file needed by a third-party dependency is missing from the system, and the Box Drive 2.42 installer does not include it so let see if this resolves the issue for you.

 

If you have other concerns, please feel free to reach out to us. 😊