our logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue. - this is the message from Box.
I an opening a ticket. [personal information--redacted]
Hi Rich,
Welcome to the Box Community!
Have you tried to contact your internal helpdesk about the issue you encountered with box?
IBM users as far as I know would need to reach out to their internal support team first and should they need further assistance from Box directly, your internal helpdesk can submit a ticket on your behalf.
Please let me now if you have questions and I will do my best to help.
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