Box empty shows usage of 35GB

Hi Gheorghe, 

Welcome to the Box Community!

Have you checked out this related article here? 

• Storage Usage Or File Count In My Account Is Incorrect

The next step will require you to contact Box Support to help you directly and reset your storage count.

Our team is currently working on a long term fix, but for the time being, please work with our support team on resolving this. I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

Thanks for your patience! 

Hi! I am getting frustrated because I don't have any files and it shows that I have 66 gb used please help me clean up my box