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Box Embed Widget: Sign Up/Sign In issues

  • May 22, 2025
  • 1 reply
  • 24 views
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On the Box Embed Widget, when clicking Sign Up, I receive the following screen:BOX__05oU_8kqyezu8bdXTsrOjA.png

If I click Sign In, I get a pop-up in a new window to sign in. Could this be updated to prompt the user to sign-in within the widget? This would resolve issues seen in the mobile app (which I know via the Support article you don't recommend using Embed Widget on mobile, but everything else works great!)
BOX__vt2U9kGQvsBX10CG99MDtw.png

    1 reply

    C
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    Hi there, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
     
    Please check your email for details.
     
    Thanks for your patience!
     
    Best,
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