We have many users in our environment that have Box Edit Tools V4.12 (Windows) installed - however it says in Box that the Box Edit Tools program needs to be installed. We have to manually uninstall and reinstall each time.
Has anyone run into this with V 4.12 and did going to a newer version help?
Hi Jeannie,
Welcome to the Box Community!
This would be something Product Support team would like to investigate with you and may require specific account information.
I see that you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.
Thanks for your patience and please comeback and let us know how it goes!
Regards,
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