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Box Drive Windows 10 right click/context menu closing issue

  • May 22, 2025
  • 1 reply
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This is an issue on Windows 10, using Box Drive. This issue occurs across multiple devices.

On Box Drive, when right clicking a folder to bring up the context menu, it opens to show the context menu then immediately closes! This makes it VERY difficult to click anything on it.

This seems to be occurring due to Box syncing after right clicking, which causes the context menu to close.

    1 reply

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    Forum|alt.badge.img

    Hi Angus, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!
     
    Best,
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