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Question

box drive --- what happens to files that are downloaded

  • May 22, 2025
  • 1 reply
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I am a LONG time box sync user (probably back to pre 2009).  With my new macbook purchase, I decided to make the jump to DRIVE. 

My largest concern is; where do files / folders "live" once selected / downloaded?  Once I've closed the file and saves back to box, the cloud with the down arrow icon is gone -- does this mean the file is permanently stored on my mac's harddrive?  

After an unknown amount of time or selection of other files / folders in box drive do the older selected files "regain" their cloud with arrow icon?  

    1 reply

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    Hi Will, 

    Welcome to the Box Community!

    If you have Box Drive in a Mac running macOS 12, you should be able to find "Box" under "Locations" in Finder-- all items in your Box Drive can be accessed in here.

    Also, to get better understand how Box Drive works, and what those icons you see in Box Drive indicates, I recommend checking out this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

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