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Question

Box Drive Update for Mac?

  • May 22, 2025
  • 1 reply
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I've been watching for this https://support.box.com/hc/en-us/articles/4415010372115-Box-Drive-v2-24-211-macOS-Critical-Update and haven't seen it yet.  I'm using Macbook Air with M1 chip and Monterey OS.  Box Drive version 2.24.211.  The way I read the article, the update will be 2.25.

I have rebooted my Mac.  I have also looked for update by clicking on the Box logo at top of screen and then clicking the gear icon in the little window that opens.  I see Update in the dropdown, but it is greyed out.

Does this update apply to me? Should it have occurred by now?  My understanding is updates, when available, will be executed when Box is starting -- correct me if I'm wrong.

Thanks.

    1 reply

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    Hi there, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details. Thanks for reaching out and let us know how else we can help!
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