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Question

Box Drive update causing app crash

  • May 22, 2025
  • 1 reply
  • 13 views
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hello,

I am experiencing an issue with Box Drive. When the app attempts to update to v2.25.306, it constantly throws the error message attached. Box Drive will not open, and when the app is launched after the attempted update, the error message pops up again. It is a loop. Is anyone else seeing this? 

BOX1_tPEiw0DQnivTkdvkU0-mSw.jpeg

    1 reply

    C
    Forum|alt.badge.img

    Hi Hunter,

    Welcome to the Box Community! 
     
    I'm sorry to hear that you are having issues with Box Drive update.
     
    I'd like you to check on this article from about "Updating Box Drive". Please follow the needed steps.

    https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

    Best,

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