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Question

Box Drive starting: a javascript error occurred in the main process

  • May 23, 2025
  • 1 reply
  • 15 views

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Sync is not working...

 

Box message with this info when Box Drive starts:

a javascript error occurred in the main process

Uncaught exception:

Error: UNKNOWN: unknown error, lstat '<my box path>'

I tried restarting Box drive but i get the same error every time

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Luigi,

Welcome to Box Community and happy to assist! 

Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support. 

Thanks for posting!