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Question

Box drive seems to be out of sync.

  • May 22, 2025
  • 2 replies
  • 18 views

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Hello

I'm using Box Drive on mac and win.

Box drive on win seems to be out of sync. There are still more than 500 GB of unsynchronized files and I don't want to lose them. How can I improve Box condition?

2 replies

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Hi Ritsuko, 

Welcome to the Box Community!
 
This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.
 
You should be receiving an email confirmation shortly.
 
Please come back and let us know how things go with support!
 
Best,

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Good morning I have the same issue and message as above, "Box drive on win seems to be out of sync". It just happened within the last ten minutes. What should I do?