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Question

Box Drive's system extension failed to load

  • May 22, 2025
  • 10 replies
  • 34 views

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Box Drive's system extension failed to load. Please first try restarting your computer. If the problem persists, please contact Box Support to further troubleshoot the issue.

10 replies

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Same issue with macOS Big Sur. Halp.


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I’m on High Sierra and cannot solve this issue

It started when I loaded a security update from Apple as you are advised too, no cleaning and reinstalling has helped

If anyone has any ideas it would be gratefully received.

 

 


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I am having the same issue too. Anyone heard an update?


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I submitted a support ticket and received an update that involves running a terminal command about permissions on kernel extensions while booted into recovery. It is untested as of yet. Speaking with a colleague we are first going to attempt to reapply management from Jamf. As this is an enterprise computer and box is managed by jamf.


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The same problem here, someone solved it?


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I'm having the same problem. I was using Box Sync before deciding to switch to Box Drive. According to these posts (see links below) on the Box Support site, the Box Drive installer is supposed to remove Box Sync and clean up your files BEFORE installing Box Drive. There's even a prompt saying that it will uninstall Box Sync but I never saw it. I think the fact it's not uninstalling Box Sync properly, is causing some conflict. I even tried to uninstall Box Sync manually, reinstall Box Drive and reboot, but I got the same error message.

https://support.box.com/hc/en-us/articles/360043697354-Switching-from-Box-Sync-to-Box-Drive

https://support.box.com/hc/en-us/articles/360044196753-Uninstalling-Box-Sync-Using-the-Box-Drive-Installer

 


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Hi beggiato - I tried this and am still getting the same error. Has anyone had any luck?


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Solved, find my post


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"find my post" well that's helpful..


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Having the same issue on a late-2019 MBP running Big Sur on an Intel x86_64 (NOT M1) chip. The top advice on this site seems to be pertinent to the M1 macs, which does not apply to me.