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Question

Box Drive - Red dot not resolving

  • May 22, 2025
  • 1 reply
  • 21 views

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I have several folders showing a red dot. The posts that I've read suggest right-clicking to diagnose why it is happening, but I'm not finding any instructions. How do I recalibrate syncing my Box Drive folders?

1 reply

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Hi Sheila, 

Welcome to the Box Community!
 
This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
 
Kindly check your email for details and updates.