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Question

Box Drive Quits

  • July 16, 2026
  • 1 reply
  • 52 views
A

Hello, 

I have used Box for several years. Unfortunately, I have run into issues this past week which is making it hard to work on Box Drive. Today, I got the following message: 

Your logs have been sent successfully.

If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

 

I have uninstalled Box Drive and kindly ask for your help. I need to have it installed properly and have it up and running. 

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • July 17, 2026

      Hi ​@aa1988, 

      Welcome to Box Community, and we are glad to further assist! 

       

      Before we begin troubleshooting, could you give us more context of this issue regarding Box Drive?

      • What error did you get that led you to this prompt?
      • Is there an error message you could share with us in this forum? If yes, please attach a screenshot. 
      • What is the Operating System running in your machine?
      • What is the current version of your Box Drive application?
      • As of this message, will you confirm if your local Box folder is currently accessible?

      Thaks for posting, and we wait to your reply! 

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