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Question

Box Drive Quits

  • July 16, 2026
  • 3 replies
  • 119 views
A

Hello, 

I have used Box for several years. Unfortunately, I have run into issues this past week which is making it hard to work on Box Drive. Today, I got the following message: 

Your logs have been sent successfully.

If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

 

I have uninstalled Box Drive and kindly ask for your help. I need to have it installed properly and have it up and running. 

      3 replies

      Rona Box
      • Rona Box
      • Community Manager
      • July 17, 2026

      Hi ​@aa1988, 

      Welcome to Box Community, and we are glad to further assist! 

       

      Before we begin troubleshooting, could you give us more context of this issue regarding Box Drive?

      • What error did you get that led you to this prompt?
      • Is there an error message you could share with us in this forum? If yes, please attach a screenshot. 
      • What is the Operating System running in your machine?
      • What is the current version of your Box Drive application?
      • As of this message, will you confirm if your local Box folder is currently accessible?

      Thaks for posting, and we wait to your reply! 

      A
      • aa1988
      • Author
      • New Participant
      • August 4, 2026

      Yes, this is the error message I got.

       

      In terms of my operating system, it is a Windows 11 running on an Dell intelcore Ultra 7. I am not able to tell which version I have. And no, my local Box folder is not accessible on Box Drive but it is so online.

      A
      • aa1988
      • Author
      • New Participant
      • August 7, 2026

      Hello,

      Please provide some support or help regarding this problem. I am very frustrated and your website does not even allow me to submit a support ticket. I followed the instructions and there is no place to submit such a thing. 

      Also, at this point, I have spent hours uninstalling Box Drive, making sure it’s not running in the background and following multiple procedures only for the same message to show up again. This is extremely frustrating and there is little being done to answer this. 

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