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Box Drive on 2014 MacBook Air with Big Sur

  • May 22, 2025
  • 1 reply
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I cannot install Box Drive on my 11-inch early 2014 MacBook Air, with Dual-Core IntelCore i7 processors, and running Big Sur (v. 11.2.3).  

I am getting the same error message described by others: at installation I get an error message saying that the loading of extension has failed.  The extension does not appear in the Security & Privacy tab of System Preferences for my approval, which would be required to complete the installation.

I have been using Box for >5 years.  This is a huge problem for me.

Can you pl help me with steps to install it properly?

    1 reply

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    Hi Jeffrey, 

    Welcome to the Box Community!

    This will require our Box Support team to work directly with you, so I've gone ahead and created a ticket for you support ticket for you to help look into this.

    Please check your email for details and updates.

    Thanks for your patience!
     
    Best,
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