Suddenly the 'box' icon on the top of my screen is shaded out and when I click on it I get the following message:
'Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.'
I'm using MacOS Big Sur.
I can only access my BOX files through www.box.com.
Any help appreciated!
Hi Allen,
Welcome to the Box Community, I'm happy to help!
Can you manually reset your Box Drive following the steps in this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics
If the issue persists, please go ahead and uninstall and then reinstall Box Drive from your mac computer.
Let me know how it goes and if you have questions, and I will do my best to help!
Regards,
I cannot get my terminal to open properly on my macbook air so I'm unable to reset Box Drive or uninstall. I'm at my wits end!
Thanks for any help!
Hi Allen,
Can you try restarting your macbook and try this again and see if that helps?
Hi,
I tried restarting my macbook and received the following message: "Box Drive failed to initialize with macOS". I re-installed Box but received the same message.
I'm still not able to use box on my macbook. Is there anyone that can help me???
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.