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Question

Box Drive not working on Mac!!

  • May 22, 2025
  • 2 replies
  • 50 views
C
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I have the exact same issue as another post. 

My Box Drive downloaded fine but it wasn't syncing properly, so I deleted everything to do with Box Drive, then tried to re-download it. I know it's the new version because it's the same one I originally downloaded. I'm on a Macbook Air (v 10.15.7). 

Every time I try to download Box Drive and open it, it says: "You installed an older version of Box Drive on top of a newer version. Please install the latest version of Box Drive. If the problem persists, please contact Box Support to further troubleshoot the issue."

I need this for my job. Any help is appreciated. :)

    2 replies

    C
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    Hi Chloe, 

    Welcome to the Box Community!
     
    This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.
     
    You should be receiving an email confirmation shortly.
     
    Please come back and let us know how things go with support!
     
    C
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    Hello I am having that same issue, I was having some issues so I removed and re-installed and now. I am getting this error 

    Please install the latest version of Box Drive. If the problem persists, please contact Box Support to further troubleshoot the issue.

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