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Question

Box Drive not working

  • May 22, 2025
  • 1 reply
  • 18 views

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I followed instructions. I removed drive from my computer, restarted it, and then re-downloaded Box Drive. No Luck. Still get a pop up that leads me to this:BOX1_AG6Lx7legVJ4rYnHGyqwbw.png

1 reply

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Hi Sarah,

Welcome to the Box Community!

I suggest that you follow the steps in this article from our Box Product Support page about "Uninstalling Box Drive".

https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive

One this is uninstalled. Follow the installation process found here: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

Best,