Box Drive not working

Hi Felicity, 

Welcome to the Box Community, I'm happy to help!

Can you provide more details about the issue such as what macOS are you on, and if you encounter any error when trying to open those files? Do you mind sharing screenshots?

Additional information will help us understand how we can help and the next troubleshooting tip we can advise.

Regards, 

This is a widespread problem that we are experiencing with ongoing Box Support tickets currently at our agency.

Hello,

I'm having this problem again, is there anything you can recommend doing to get it syncing again?

Thank you!