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Question

Box Drive not updating to 2.53

  • August 3, 2026
  • 2 replies
  • 30 views
T

Box will not update nor detect the new version to update on my computer, and is stuck in the legacy architecture, limiting my use of the app.

I’ve tried reinstalling, repairing, login off and in, cleaned registry, nothing works. 

Tried on a different computer and today it ended updating, but my work PC still is stuck on legacy 2.52.315

Running on Windows 11, all my other colleagues had no issue once updating to 2.53

 

2 replies

Rona Box
  • Rona Box
  • Community Manager
  • August 3, 2026

Hi ​@Tomás Costa, 

Welcome to Box Community, and we’re here to help update your Box Drive application! 

 

 

Hope it helps! Let us know should the issue persists. 

T
  • Tomás Costa
  • Author
  • New Participant
  • August 10, 2026

Hi ​@Tomás Costa,

Welcome to Box Community, and we’re here to help update your Box Drive application!

Hope it helps! Let us know should the issue persists.

Hi Rona,

I’m using a supported OS

My current Box Drive version is 2.53.219, it got updated this weekend, however, none of the new features of the New Box Drive are available.

I followed the complete instructions to clean uninstall box drive, this has not fixed it, I tried multiple times

I have downloaded the latest version from the official link, the one you provided.

Currently, my Box Drive, even though it’s in the 2.53.219 version, it's not using the new architecture, missing all the features shown here:

https://docs.box.com/en/box-drive/getting-started-with-box-drive/new-box-drive-for-windows-built-on-a-new-architecture

I installed on a different computer, and a week later, these where available, there fore it must not be a problem with my user account, rather with my device.

Currently, my boss and me are the only ones with this issue, the rest of our team has box fully functional and cannot recreate the issue.

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