Box Drive not syncing to Web

Hi ​@nikvs, 

Welcome to Box Community, and we’re glad to assist! 

Here are a few items to help ensure your content is syncing properly.

• Are your contents present in your local Box folder?

• Launch Box Drive in your desktop and please log in.

• Make sure you're running the latest version of Box Drive. 

If you've reviewed everything and your files still aren't syncing, please try manually resetting Box Drive.

 To reset Box Drive on Windows

1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
   • You may need to show hidden folders to see \AppData.
3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
5. Restart the Box Drive and follow the prompt to log back in.

 To manually reset Box Drive on a Mac 

1. Quit Box Drive if it is running.
2. Download and open the Box Reset Tool zip file.
3. Open the Box Reset Tool from the Downloads folder.
4. Click Reset. 
   • You should see a prompt stating “Box Drive reset successfully”.
     
5. Open Box from your application folder and log back in. 

Once you restart Box Drive, you can review any archived unsynced files and either upload them manually or delete them to free up hard drive space.

Hope it works, and please let us know how it goes,