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Question

Box drive not synching to box online

  • May 23, 2025
  • 1 reply
  • 22 views

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Hi, 

I have installed my box drive on my mac but when I save files it does not reflect on my box online.  Also I can see all the folders on my drive but when I want to access it, it just does not do anything.  It does not attempt to download to drive and if I can open a folder it crashes my software.

It says that there is no active transfers or problem items but it does say the last time I was online was october 3rd (its the 11th now) and i use the box drive and online everyday so not sure where that disconnect is.

1 reply

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Hi Marinda,

Welcome to the Box Community! I'm happy to help.

We'd like to ask/confirm if a full Manual Reset of the Box Drive tool has been completed. If not, 

Instructions can be found here: Using Box Drive Basics.

Best,