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Question

Box Drive not installing on BigSur

  • May 22, 2025
  • 1 reply
  • 19 views

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I recently upgraded to BigSur and now I get this message:

"Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer. If the problem persists, please contact Box Support to further troubleshoot the issue."

But I can not find anything related to Box under the system security preferences. I have tried removing and reinstalling....can anyone help?

1 reply

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Hi Sylvia, 

Welcome to the Box Community!

Please check out our message and answer in other thread regarding this issue:

Thanks again for your patience and understanding and let us know if there's anything else we can help you with!

Best,