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Question

Box Drive - missing folder on dektop

  • May 23, 2025
  • 1 reply
  • 11 views
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Hello, 

I'm IT support for my company. One of our users is having an issue with synchronization. He can see a folder in a Box web but it's missing in a Box drive on the desktop.

 

I can send pictures, on one you can see folder 04_2023 (WEB). But on the desktop, there is nothing like it.

 

 

    1 reply

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    Hi Daniel, 

    Welcome to Box Community and glad to help! 

    Looks like your post have duplicated and to address your issue, can we proceed in this forum instead?

    https://support.box.com/hc/en-us/community/posts/15561997671315-Box-Drive-missing-folder-on-dektop-

    Thanks for posting!

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