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Question

Box Drive losing documents and folders

  • May 22, 2025
  • 1 reply
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All of the work that I had saved on my box drive on my computer for the last week is missing.  I logged out, logged back into Box on my local machine and it's all gone.  Windows10

    1 reply

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    Hi Dan, 

    Welcome to the Box Community!

    Logging out of Box Drive completely removes all traces of your Drive usage from your machine and enables you to log in again as a new user. Also, when you log out, your Box Drive session ends and the login screen displays. In addition, logging out of Box Drive deletes all of the downloaded content you had marked for offline availability. This of course clears up hard disk space on your device. It also returns to an online-only state all of the content you have marked for offline availability. You will have to repeat the process of marking folders for offline availability.

    Furthermore, Box Drive prompts you with an alert about the following types of files:

    • Open Files - You can save and close these files to prevent the loss of any work.
    • Items Uploading - You can wait for these to upload to Box. Box Drive cancels any uploads that do not complete before you log out.
    • Problem Items - These are local files or folders that cannot be synced back to Box. Logging out deletes these items. To view these items, navigate to the Search Menu, click the gear icon, and from the list that displays click Error Updating an Item....

    Basically, you want to ensure that there are no problems items and your files successfully saved/uploaded and made it to Box.com before logging out. If your files have not completely uploaded to Box cloud, and proceeded logging out, I'm afraid those files are no longer recoverable and may be lost forever.

    Best,

     
     
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