Hello.
We will contact you with the problem that the login window cannot be activated after installing Box. I can't use it because I can't log in. It is possible to use it on the web. How I tried it for reference.
1) After deleting Box, delete all Box-related items from the registry and reinstall.
2) Turn off User Account Control and install Box.
3) Add another account and log in to install Box.
4) Box Overwrite after copying the folder on a good PC.
5) Install after deleting all Box folders.
I would appreciate if you can tell me how to fix it.
==================in korean======================================
안녕하세요.
Box 설치 후 로그인 창 활성화가 안되는 문제로 문의 드립니다. 로그인 할 수 없어 사용을 못하고 있습니다. 웹에서 사용은 가능한 상황입니다. 참고로 시도해본 방법.
1) Box 삭제 후 레지스트리에서 Box 관련 전부 삭제 후 재설치.
2) 사용자 계정 컨트롤 끄고 Box 설치.
3) 다른 계정 추가 후 로그인하여 Box 설치.
4) Box 잘되는 PC 에서 폴더 복사 후 덮어쓰기.
5) Box 폴더 전부 삭제 후 설치.
해결 방법 알려주시면 감사하겠습니다.
Question
Box Drive Login Window Not Created
Hi there,
Welcome to the Box Community!
Can you try manually resetting your Box Drive following the steps in this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics#h_f06d8b53-65dd-42bf-9e48-f61a8b717044
If the issue persists, this may require our Box Support team to work directly with you. Please submit a support ticket here by clicking "Contact Support" on the header of this page.
Best,
Hello.
Even with the method you informed, the same phenomenon is the same.
Please check if there is any other method.
==================in korean======================================
안녕하세요.
알려주신 방법으로 해도 동일한 현상이 입니다.. 혹시 다른 방법 있는지 확인 부탁 드립니다. Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.