I am attempting to log into Box Drive. For 2-step verification I receive the text with the code but when I enter I receive an error that reads:
Hi Joshua,
Welcome to the Box Community, I'm happy to help!
This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly.
Please check your email for details and updates.
Regards,
I am also experiencing the very same issue: When trying to log in from a new device, I am asked to enter 2-step verification. I do receive the text with the code but when I enter I receive an error that reads:
There was a problem sending you a text message. You can wait and try again later. If this persists, your number or service provider may not support text messages from Box. If you have any questions, please contact us for support at http://www.box.com/help
I am receiving texts so I am not sure why I am getting this message and unable to log in.
Please help resolve.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.