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Question

Box Drive Login

  • May 23, 2025
  • 3 replies
  • 15 views

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I am getting a message that I cannot connect to Box Drive, how do I resolve this? I have reinstalled the software, but it is not resolved.

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3 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi there, 

Welcome to Box Community and glad to assist! 

Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist. Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated.

Thanks for posting! 


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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

The image is in Japanese, but the text of the contact is in English.
As stated, I would like to solve the problem of not being able to connect to Box Drive, is it difficult for you to answer me?


  • New Participant
  • 1 reply
  • November 13, 2025

Hi, I have a Gmail account that I can use to access box.com without any problems. The issue is that when it asks me to log in with the app, it redirects me to the browser to log in, and when I log in, the app asks me to repeat the same step in a loop and nothing else happens.