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Question

BOX Drive issues

  • May 23, 2025
  • 1 reply
  • 30 views
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While launching Box , it shows

 

 

Box encountered a Error

Box Drive requires a Windows restart to finish updating.

If the problem persists, please contact Box Support to further troubleshoot the issue.

 

    1 reply

    C
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    Hi there 

    Welcome to Box Community! 

    Would you mind taking these troubleshooting steps to fix your error:

    • Restart your machine
    • Manually reset Box Drive
    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
    • You may need to show hidden folders to see \AppData.
    Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences. Restart the Box Drive and follow the prompt to log back in.

    Thanks for posting! 

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