I'm working with a person who is using a Mac and some of their files have a non-standard icon that looks like a circle timer. The files fail to sync. When I placed the files in a folder, at the same nested level, they did sync.
Question
Box Drive is not syncing some deeply nested files
Hi Joseph,
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This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details updates
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