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Question

Box Drive is not syncing some deeply nested files

  • May 22, 2025
  • 1 reply
  • 62 views
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I'm working with a person who is using a Mac and some of their files have a non-standard icon that looks like a circle timer. The files fail to sync. When I placed the files in a folder, at the same nested level, they did sync. 

    1 reply

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    Hi Joseph, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details updates
     
    Thanks for your patience!
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