When I use box via my google chrome browser it works perfectly. Box drive also runs fine on my desktop under windows 11 pro. But on my laptop box drive does not boot properly. I have to log in box drive rodes. but then nothing happens. No Box in explorer and the icon at the bottom right also remains gray.
- I did a complete reinstall (clean) of windows 11 and 10. I also reinstalled box drive several times
Default browser: Google Chrome
What can go wrong here?
Hi Peter,
Welcome to the Box Community, I'm happy to help!
Could you try the steps provided in this article to 'Manually Reset' Box Drive on your Windows computer?:
Let us know how it goes and if you have questions.
All the Best,
I did follow these instructions, with no result. :-(
But my problem is solved, with an old install file.
I delete box first. Installed box drive with an old file.
after logging in, the icon turns blue and runs an update.
No problems so far! :-)
Hello, I've been unable to connect to box as well. I can't, however find any old install files to use.
9618909443987 could you send a link to the file you used?
Best,
Theo
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
