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Question

Box drive is not logged in. Microsoft Surface pro windows 11

  • May 23, 2025
  • 1 reply
  • 53 views
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I installed Box drive on my Surface Pro Windows 11. I was prompted to log and all ends there. The Box in the tray indicates Box drive is not logged In. No Box drive appears in Windows Explorer.  I did reinstall several times but no success.  It is a nightmare experience. Kindly help

    1 reply

    Forum|alt.badge.img

    Hi Ali, 

    Welcome to the Box Community, I'm happy to help!

    To initially troubleshoot the issue, kindly perform the following to attempt and remove all the traces of Box Drive on your computer and reinstall the app:

    1. Quit Box Drive
    2. Uninstall the application in the Control Panel.

    To remove all traces of the Box Drive application from your machine:

    1. Go to C:\ProgramData\Box and delete the Box subfolder.
    2. Open Registry Editor and delete HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box.
    3. Go to C:\Users\[USER]\AppData\Local\Box and delete the Box subfolder.
    4. Open Registry Editor and delete HKEY_CURRENT_USER\SOFTWARE\Box\Box.
    5. If the machine has multiple user accounts, login using each user account and repeat steps 3 and  4.

    To reinstall Box Drive on your computer, please make sure that your device meets the prerequisite stated and follow the steps in this article

    Let us know how it goes and if you have questions!

    All the Best, 

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