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Box Drive is in the gutter

  • September 29, 2026
  • 1 reply
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I don’t imagine I will post anything else to this “community.” I only want to complain, and no, I don’t value this corporate-speech so any bots or soulless admins who reply to this with some derivation of “Hi, I’m happy to take care of this problem for you. If you’ll just go through the process of ……,” don’t bother. 

I have used Box for nearly 5 years with very few issues. I value backing up my data to a cloud and being able to work on it from anywhere. I don’t know what has very recently changed at this company, but it is NEARLY UNUSABLE over the last few months. And no, this is not just one computer or one account. EVERYONE I know is complaining about the exact same thing. It has been having numerous syncing issues. When I double click on a folder in Box Drive, it takes forever and then just loses connection. I have to exit and reopen/log back in constantly which still doesn’t usually fix the problem. Beyond that, there are multiple times where I have saved a document, only to not see it updated online!

I don’t really care about any excuses, because as I said I’ve used Box for nearly 5 years now and never had any problems. This is a very recent thing, so some idiot changed something which is causing all of them. Nobody I know “likes” Box. They do everything they can do to avoid it. This is the perception of your company. Fix it. 

1 reply

Rona Box
  • Community Manager
  • October 12, 2026

Hi ​@Kmaroney, 

Welcome to Box Community, and we’re here to ensure you’d get to have Box Drive working again! 

 

I hear your frustration with the recent Box Drive performance, syncing failures, and connection drops. Since you are looking to register this complaint rather than go through generic bot troubleshooting steps, your feedback regarding the recent degradation in Box Drive reliability, file saving delays, and folder access issues has been noted.

 

We’ve reviewed your profile and it appears that you have not created a support case relevant to Box Drive. 

If you would like to explore specific technical resolutions, file a formal escalation ticket for Box Drive I guarantee you that we have a support team that’s very much willing to investigate and provide resolution to your syncing issue. 

 

Please let us know how we could better assist! 

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