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Question

Box Drive installation error

  • May 22, 2025
  • 2 replies
  • 31 views
C
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Hi,

Box Drive constantly requests a Windows restart to complete installation. I've uninstalled and rebooted, cleaned the registry, but nothing changes.

I've sent the logs.

Regards,

HWE

    2 replies

    C
    Forum|alt.badge.img

    Hi HWE,

    Welcome to the Box Community! I'm sorry to hear that you are having issues with the Box Drive installation. I'm happy to help.

    I'd like you to check on the steps if correctly followed to uninstall and reinstall Box Drive.

    https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive

    https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

    Best,

    C
    Forum|alt.badge.img

    Hi 5362079668,

    Thanks for your reply. I hadn't followed the full uninstallation steps, but I have now. I've deleted the folders and registry entries, rebooted and tried again and I still get the error.

    Any other suggestions I can try?

    Thanks, regards,

    BOX1_MKXjLDsMrVUfPgoBmotdFA.jpeg

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