Box Drive has encountered a problem that requires you to manually reset Box Drive.

Hi Tiara, 

Welcome to Box Community and glad to help! 

Please clean uninstall Box Drive: 

1. Quit Box Drive
2. Open a Terminal window and run the following command:

   fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

   This command will:

   • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

     Note

     If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

   • Exclude from the above archive files that are “up-to-date” or synced on Box
   • Re-create the parent hierarchy of the archived files
3. While still in the Terminal window, now run the uninstaller script:
   
   • Type the following and press Enter:

     /Library/Application\ Support/Box/uninstall_box_drive

You do not see your password as you enter it. Just press ENTER when have finished typing it in.

Once you've successfully uninstalled Box Drive, here's where you could reinstall it. 

Hope it works! 

Thanks! I followed the instructions and uninstalled Box Drive. I reinstalled and I received the same message "Box Drive has encountered a problem that requires you to manually reset Box Drive." What is the next step?

Nevermind! I figured it out!