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Question

Box Drive has encountered a problem that requires you to manually reset Box Drive.

  • May 22, 2025
  • 10 replies
  • 44 views
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I've manually rest Box Drive, but I keep getting this same error message when I restart Box. I sent my logs, but it says I need to open a support case. When I follow the link, I get only this forum. So, can anyone tell me what I must do next to fix this? 

    10 replies

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    Hi there,

    Welcome to the Box Community, I'm happy to help!

    Can you uninstall, reboot and then re-install Box Drive from your computer?

    To uninstall Box Drive, please follow this article:https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive

    Before reinstalling box drive, please make sure to reboot your device and then reinstall. To reinstall Box Drive. please refer to this support article: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

    Let me know if that helped you!

    Regards,

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    I uninstalled, rebooted, and reinstalled the App. I got the exact same error message. 

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    I have this problem too...macOS Monterey

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    I have this same problem too on a Mac with Monteray. We are running a very high profile campaign and not being able to open Box is a huge blocker. The "Fileproviderd" activity is taking up over 100% of my CPU and when I look into it further it's revealed to be the Box cache. Please help us.

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    I have this problem too! Uninstall, reinstall (rebooting each time in between)... resetting the box drive as described through the terminal, and still having the same error message

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    I am experiencing the same problem. Has a solution been found?

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    I have the same problem. I've followed the instructions several times to try to manually reset Box on my Mac:

    These methods provided via the link in the error: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

    I have completely uninstalled and re-installed Box. None of the above has corrected this issue. I haven't found any resolution or any way to get further assistance from Box. 

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    This problem has continued as on 03/12/2023.

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    I finally resolved the problem by going to Finder > username > Library > CloudStorage >Box. Re-clicking Box, Selecting Remove Download. Then in top right of the Finder Window Delete appears. Click Delete. I did this after I had already deleted all other Box folders found by entering ~Library/Application Support/Box Finder > Go > Go to Folder. I think ran the BoxDrive installer and was finally back up and running. Box directions are incomplete and their budget to pay efficient Support Team Members a living wage is apparently non-existent. So I'm lucky I was able to figure out that the problem but be residual Box files lurking on the computer somewhere. I hope it helps others.

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    @Simone Barros: Thanks a lot. This tip finally helped me.

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